Italsupport.net
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Internet - Rental Property in Italy?
Holiday home owner ?
Expat Resident ?
We can solve all your Internet/Wifi problems
Stop any Internet worries - we manage completely your Rental property or home Internet in one easy personal service.
No more angry phone calls, no running our of data!
24/7 365 days a year - we monitor your wifi health
EMERGENCY NUMBER 00(39)3665200656
What We Do
Italian Internet can be a big problem, which ever Internet provider you use, there are always issues for home owners and rental operators
But we have the complete solution
Who ever supplies your Internet, we can make it deliver exactly the service that you need.
We have affordable plans for Home owners and for Holiday Rental operators
Simple - Sophisticated and Easy
24 hour Cloud Control for your internet
* Network Monitored - 24/7 365 days a year
* Fault? We Automatically reset of your wifi and network fixing most software problems.
* Fault Alarm, if there is an an issue, we are alerted and fix it remotely.
* Set up special networks for owner and guests, we can deny access to porn sites etc.
We can hold your wifi password and even change it as required remotely.
* Emergency Help Line
* Personal support
The price plan includes annual membership and remote software upload for your wifi Router, extra Access points are 10 euro per month per access point enabled
For Holiday Rental properties
Complete management and control - Fit and forget - we take the strain
* We speak English - because we are English!
Italsupport.net is a trading name for Europasat Srls IVA 02395850460IT
We are well known for out high support levels for the last 10 years!
Holiday Home Operator - Program
Total Control - Automatic Process
It's the usual story, the Internet "isn't working" - you get the call in the evening and your holiday clients expect you to fix the issue - Now!
Solution
The really good news is that you may never see this issue again, our software automatically monitors your network and if there is a fault, automatically resets the system to the last known good point - so when your wifi looses touch with your Internet, you may never need be aware of the problem - because it will be fixed automatically.
If there is a bigger problem, then our control will be alerted and we can manually enter remotely and fix the situation, or arrange a call out.
If there are any other issues, you can Call our client hotline, message or email
We check your wifi system and its connection to the Internet remotely, every minute of the day, reset your router, change or confirm passwords, give your rental client your wifi password and get them back online
Example 1
Your client says that your wifi is running SLOW!
Solution
We can tell the client exactly the speeds that are being delivered at any moment in time and perhaps offer a higher data speed connection.
Example 2
You have a limited data plan from your ISP and sometimes your rental clients use up all your data, leaving nothing for the next clients.
Solution
With our system you can offer a basic service, great for emails and surfing as part of your rental package, but should your client need faster and larger data usage, perhaps so that his family can Youtube, watch films etc, they can instantly buy by credit card, extra data packs, at a price that you can set and actually make a profit from.
So you can offer standard and premium Internet service.
Example 3
Your clients use iphones, ipads, laptops and put a huge strain on your Wifi Internet. We can set up your in-house wifi system to make sure everyone has a fair share. We can also make your internet more secure and ban undesirable website use.
Example 4
Your Internet provider has periods of slow running or even No signal,
Solution
We can talk to them and even suggest an alternative supplier
Example 5
You have blind spots with no wifi coverage in the house
Solution
We can provide wifi access points or even offer a fitting service.
Why not be Proactive?
Why wait for your first guests to arrive, why not get your internet checked out at the start of the season? Speeds, connections etc, ready before your first guest visit.
We can change any setting on your internet, test and have everything ready for you, we offer a range of services based on a pre-purchased token payment,
We take the pain and strain away from you
Guaranteed response 24/7
8hr and 24 hour response options - you choose.
Home Owner?
We take the strain - always there to help!
Your Internet suddenly stops working - who do you call, when will they come and fix it?
Solution
The really good news is that you may never see this issue again, our software automatically monitors your network and if there is a fault, automatically resets the system to the last known good point - so when your wifi looses touch with your Internet, you may never need be aware of the problem - because it will be fixed.
If there is a bigger problem, such as your Internet provider service actually breaking down, we will see this immediately and they can be contacted, any other issues, our control will be alerted and we can manually enter remotely and fix the situation.
If there are any other issues, you can Call our client hotline, message or email
We will check your wifi system and its connection to the Internet remotely and automatically, every minute of the day, reset your router, change or confirm passwords, hold or even remotely change your wifi password and get you back online
Example 1
You believe that your wifi is running SLOW!
Solution
We can tell exactly the speeds that are being delivered at any moment in time and give you a full report - up to three times per month free within plan
Example 2
You have a limited data plan from your ISP and sometimes you, family or visiting friends use up all your data, leaving nothing for the rest of the month.
Solution
We can set data constraints on your system, perhaps offering owner and guest wifi - at different speeds and allowances
Example 3
Your family may use iphones, ipads, laptops and put a huge strain on your Wifi Internet. We can set up your in-house wifi system to make sure everyone has a fair share. We can also make your internet more secure and ban undesirable website use.
Why not be Proactive?
We will check out your system health and keep it running at top performance.
We take the pain and strain away from you
Guaranteed automatic 24/7 monitoring
You are in safe hands
Service and costs
Two Options - Home and Holiday Operator, you choose!
Home Package
Help when you need it - peace of mind
24/7 monitoring and auto reset of access points
Any Internet Problem 24 hour guaranteed initial response 8am - 6pm.
Most problems fixed automatically and immediately
Annual hold wifi password service
Call back client support
Initial wifi home health check report.
Monthly cost equal to 15 euro (annual contract) for your wifi router
Extra Access points enabled are 10 euro / month
All prices exclude IVA
Within 8 hour response (working hours)
Holiday Rental Service Package - take control
For Rental Properties and Hotels
* Your own client welcome page and advertising / home instructions if required
* Automatic repair for most issues 24/7 monitoring and real time fix.
* Any Internet Problem requiring manual intervention - 8 Hour guaranteed initial response 8am - 6pm.
* Optional Creation of SSID (wifi channels) for management and clients at separate speed levels.
* Option to create two tier guest service, standard (free to guest) and super fast (Paid for by Guest) - payments taken real time online, with potential to charge for the enhanced service.
* Control of websites enabled - You tube, Netflix, porn etc
* Annual hold wifi password service
* Monitor Internet Provider
* Call back client support
Monthly cost equal to 25 euro (12 month contract) for your Wifi Router
Extra Access points enabled are 10 euro / month
All prices plus IVA
Within 8 hour response (working hours)
How It Works
Easy as 1-2-3
1Purchase
Pick your Annual membership, and add to your cart - pay.
We will email you a membership pack with full instructions and set up questionaire.
We then arrange a mutual time to install our system remotely onto your router or Access Point(s)
2Action-Help
As soon as set up, we will auto monitor the condition of your network 24/7 and repair as needed automatically
In an emergency - Call help line 00(39) 3665200656
or email emergency@italsupport.net
3Sorted!
If not automatically repaired, we will intervene remotely.
If a visit is required physically to your property, we will advise the cost or alternatively quote and supply a replacement unit, which can be swapped for the faulty unit
4If in doubt contact us!
Shop Now
Click and pay
Home 24 Hour response time - Annual Membership
120,00 € - 180,00 €Home service, automatic monitoring and fault finding / repair.
Wifi Password holding (in case you forget)SelectQuantityComing soonGold 8 Hour response time Plan - Annual membership
120,00 € - 300,00 €8 Hour response service plan access our premium Plan - always there in an emergency.
Hold all Wifi passwords and remote update
Potential log in splash page for clients
Owner website control
Bandwidth management
Advice for clients and visitors
Optional ISP contact as required and advice
Full remote survey and advice.SelectQuantityComing soonContact Us
Send an email anytime of the day - EMERGENCY LINE 00393665200656 (Mobile)
1 Loc Chittarino, Fornaci di Barga, LU 55051Mon - Fri 8am - 6pm0039 3665200656
© 2017